SketchPad Support
Last updated
SketchPad is a focused drawing app for Android and iOS. It works without creating an account.
Contact support
Email: kanishka.developer@gmail.com
When contacting us, please include:
- whether you use Android or iOS;
- your device model;
- operating-system version;
- SketchPad version;
- a short description of what happened;
- the steps that reproduce the issue, if known; and
- the exact error message, if one appeared.
Do not send your exact date of birth, payment-card details, store password, advertising identifier, or purchase receipt. Attach a drawing or screenshot only when it is necessary to explain the problem and you are comfortable sharing it.
Common questions
Do I need an account?
No. SketchPad does not require an account or sign-in.
Where are my drawings?
SketchPad creates PNG files when you choose Save or Share.
- On iOS, saved drawings are available in SketchPad’s Documents location through the Files app.
- On Android, saved drawings are available in the SketchPad folder within the Pictures folder on your device storage.
Files shared to another app or cloud service are managed by that destination. Uninstalling SketchPad does not delete copies already saved elsewhere, but local App data that was not exported may be lost.
Can you recover a lost drawing?
Kaffeine does not receive or back up drawings. Check the Files app, device storage, recent files, backups, and any app or cloud service to which you shared the drawing. We cannot recover artwork that was never exported or backed up.
Why does SketchPad ask for my date of birth?
SketchPad uses the date locally to apply age-appropriate purchase, privacy, consent, and advertising rules. The exact date stays on your device and is not sent to Kaffeine, Apple, Google, or advertisers by SketchPad.
Why do I see ads?
Eligible users may see ads supplied by Google AdMob unless Remove Ads is owned. Ad availability depends on age treatment, privacy choices, region, network availability, and Google’s services.
Children and teenagers are not shown full-screen ads. If a Privacy Choices option is required for your adult account or region, it appears in SketchPad Settings.
How do I remove ads?
Open SketchPad Settings and select Remove Ads. This is an optional one-time in-app purchase processed by the Apple App Store on iOS or Google Play on Android.
The purchase applies to the store account and platform used to buy it. Apple and Google purchases do not transfer between store ecosystems.
How do I restore Remove Ads?
Open SketchPad Settings and select Restore Purchases where available. Make sure the device uses the same store account that originally purchased Remove Ads.
If restoration remains pending or fails:
1. Confirm that the store account is correct.
2. Confirm that the device is online and store services are available.
3. Restart SketchPad and try Restore Purchases again.
4. Check the purchase history for the applicable store.
Do not email payment-card information, passwords, or full receipts.
How do I request a refund?
Billing and refunds are handled by the store that processed the purchase:
- Apple billing and purchase support
- Google Play refund information
Kaffeine cannot directly issue an App Store or Google Play refund.
Why is the canvas usable when an ad or purchase service is unavailable?
Drawing, controls, Save, and Share are designed to remain available when advertising, consent, billing, or network services are unavailable. An empty advertising region or an unavailable purchase row does not mean your drawing is lost.
How do I share a drawing?
Choose Share. SketchPad first creates a PNG and then opens the device’s system sharing interface. Select the destination you want. The receiving app or service controls the file after you share it.
How do I clear the canvas?
Use the Clear control in the workspace. If Shake to Clear is enabled and supported by the device, you can also shake the device. Clear creates an undoable history step and resets the canvas view.
How do I report an inappropriate advertisement?
Do not click an advertisement solely to investigate it. If the ad provides a visible information or reporting control, use that control. You may also email support with the date, approximate time, country, device platform, and a screenshot that does not reveal private information.
Privacy and legal
- Privacy Policy
- Terms and Conditions
Publisher
Kanishka Chakraborty
Kaffeine Software
kanishka.developer@gmail.com